What is the Solaris Gift Card?
The Solaris Gift Card is a method of payment valid in Solaris stores.*
Thanks to its credit card format, it can be slipped into a wallet, will not crumple and can be used several times.
Where can I use my Solaris Gift Card?
The Solaris Gift Card can be used in all Solaris stores. It cannot be used on line.
What is the value of my Solaris Gift Card?
Your Solaris Gift Card will be activated when purchased – you can then credit it with the amount of your choice, between €15 and €500.
Is my Solaris Gift Card nominative?
Your Solaris Gift Card is not nominative and can be used by anyone.
However, when the card is purchased, Solaris will ask for a copy of your ID card (this may be useful to us in the event of loss / theft).
How do I use my Solaris Gift Card?
Present your card at the cash desk when paying and use the amount you wish to pay for the articles up to the limit of the balance.
If there is still a positive balance on the card after use, Solaris will not give you any change. This balance can be used for another purchase.
If the balance on your card is not sufficient to make the purchase, you can pay the difference using any other method of payment accepted in the store.
How do I know the balance on my card?
The balance on the Solaris Gift Card can be consulted at the reception desk of any Solaris network store.
This balance is also printed on your till receipt after making a purchase with the gift card.
Can I obtain reimbursement of the balance of the Solaris Gift Card ?
The Solaris Gift Card cannot give rise to a reimbursement or cash-back.
Can I have a product reimbursed if it was purchased with a gift card?
The gift card cannot give rise to a reimbursement; however, Solaris will propose an exchange or a credit note.
What happens if my card is lost or stolen?
If the Solaris Gift Card is lost or stolen, Solaris encourages you to declare the loss or theft to the Police.
Solaris will then be able to prevent fraudulent use of your card if, and only if, it has your customer file and a legal declaration of loss/theft made at a police station.
The Solaris Gift Card is primarily a method of payment. You must therefore look after it carefully, as if it were cash. Solaris cannot under any circumstances reimburse the balance of a lost or stolen card. This also applies if the card is damaged or is not used before the expiry date.